Refund

Time to request a return

From the day your parcel is delivered, a 30-day return and exchange window applies. You may change your mind without giving a reason.

Starting a request

Request a return through our contact channels with your order number and preferred outcome. Wait for the return instructions and label so your parcel reaches the correct destination. Do not assume the business address is the return address.

Free return arrangements

Approved returns and exchanges come with free return transport paid by our store. We provide a prepaid label or another return method at no cost, and do not charge a restocking fee.

Problems with goods

A damaged, defective, wrongly supplied, incomplete or misdescribed item should be reported to us promptly. Depending on the circumstances and your legal rights, we will provide a refund, exchange or another suitable resolution.

Care and special items

Please take reasonable care of items while deciding whether to return them and include supplied parts and accessories where possible. Safety-sensitive, perishable, personalised or sealed hygiene items may need special handling when applicable. Any lawful change-of-mind exception must have been clearly disclosed before purchase; this policy does not create an undisclosed exclusion. Faulty or misdescribed goods and mandatory legal rights remain protected.

Refund destination and timing

After approval, we process your refund within 10 business days using the same method as the original payment. Allow your bank or card issuer an additional 5–10 business days to display it.

Consumer protections

These policies do not limit rights or remedies provided by applicable Canadian federal, provincial or territorial law. Mandatory consumer protections prevail over any inconsistent term.

Email: support@nanoragoods.shop
Telephone: 647-555-2268
Business address: 10420 82 Ave Nw, Edmonton, Alberta, T6E 2A2, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).