FAQ
Use these answers when planning a purchase or checking an existing order.
How do I check the product details?
Read the product page and select the required option before adding an item to the cart. Ask us to clarify missing specifications or compatibility details before purchase; do not assume a feature that is not stated.
Where do you deliver and what does it cost?
We offer free standard shipping within Canada. Allow 1–2 business days for processing and then 4–6 business days in transit. The normal combined estimate is 5–8 business days.
How can I follow a parcel?
Once an order ships, available tracking details are included in the dispatch message. A carrier may take time to record the first scan. If updates stop or a delivery scan is unexpected, ask us to investigate.
Can I return or exchange an unwanted item?
From the day your parcel is delivered, a 30-day return and exchange window applies. You may change your mind without giving a reason.
Who pays for the return?
Approved returns and exchanges come with free return transport paid by our store. We provide a prepaid label or another return method at no cost, and do not charge a restocking fee.
When will a refund arrive?
After approval, we process your refund within 10 business days using the same method as the original payment. Allow your bank or card issuer an additional 5–10 business days to display it.
What if the item has a problem?
A damaged, defective, wrongly supplied, incomplete or misdescribed item should be reported to us promptly. Depending on the circumstances and your legal rights, we will provide a refund, exchange or another suitable resolution.
Which payment methods and currency are used?
Payment is in Canadian dollars (CAD). Use the methods actually displayed for your order in checkout. The final summary shows applicable taxes before payment.
Can I cancel or change an order?
Contact us as soon as possible. We will try to make the change before dispatch and explain available options if it has already shipped. Applicable cancellation rights and our return promise remain available.
How do I reach customer service?
Please identify your purchase when asking for assistance, or include a product link if you have not ordered yet. Describe the outcome you need so we can address the request.
Email: support@nanoragoods.shop
Telephone: 647-555-2268
Business address: 10420 82 Ave Nw, Edmonton, Alberta, T6E 2A2, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).